We provide provide fact sheets to practitioners and complainants as part of the complaints management process. The fact sheets developed so far are provided here for information. This page will be updated as work continues.

On receipt of a complaint

Practitioners and complaints receive:

• About Us
• Confidentiality and Privacy

Practitioners receive:

• What happens when a complaint is made about you?

Complainants receive:

• What happens if you make a complaint?

While the complaint is being assessed and managed

Practitioners may receive:

• Immediate action (section 150) proceedings
• Performance Interview
• Health Assessment
• Impaired Registrants Panel
• Performance Assessment
• Performance Review Panel

There are also fact sheets provided to:

• employers if a performance assessment is to be conducted in their workplace
• performance assessors
• council-appointed practitioners who conduct health assessments

If a decision is made to impose an order, conditions, suspension or cancellation

Practitioners will receive the relevant sheet:

• Review and Appeal - s150
• Review and Appeal - IRP
• Review and Appeal - PRP
• Review and Appeal - Council Inquiry
• Review and Appeals - Tribunal